How To Fix CRM_IC_SALES100 - Unexpected error during ATP check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_SALES - CRM-IC-SLO: Messages for the IC Webclient Sales Area

• Message number: 100

• Message text: Unexpected error during ATP check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_SALES100 - Unexpected error during ATP check ?

  The SAP error message CRM_IC_SALES100: Unexpected error during ATP check typically occurs in the context of the Advanced Available-to-Promise (ATP) check in SAP CRM (Customer Relationship Management) systems. This error can arise due to various reasons, and addressing it often requires a systematic approach to identify the root cause.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration in the ATP settings or in the product master data can lead to unexpected errors.
  Master Data Problems: Issues with material master data, such as missing or incorrect information, can cause the ATP check to fail.
  System Performance: High system load or performance issues can lead to timeouts or unexpected errors during processing.
  Custom Code: If there are custom enhancements or modifications in the ATP check process, they may introduce errors.
  Transport Issues: If the system has recently undergone a transport of changes, inconsistencies may arise that affect the ATP check.
  Database Issues: Problems with the underlying database, such as locks or corruption, can also lead to unexpected errors.
  
  Solutions:
  
  Check Configuration: Review the ATP configuration settings in the SAP system. Ensure that all necessary settings are correctly configured.
  Validate Master Data: Check the material master data for completeness and correctness. Ensure that all relevant fields are populated and that the data is consistent.
  Monitor System Performance: Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or dumps that may provide more context about the error.
  Review Custom Code: If there are any custom enhancements related to the ATP check, review the code for potential issues or errors.
  Check Transport Logs: If the error occurred after a transport, review the transport logs for any inconsistencies or errors that may have been introduced.
  Database Health Check: Perform a health check on the database to ensure there are no locks or corruption issues. Consult with your database administrator if necessary.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), ST22 (Dump Analysis), and SM21 (System Log) to help diagnose the issue.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  Documentation: Review SAP documentation related to ATP checks and CRM processes to ensure that you are following best practices.
  
  By systematically addressing these areas, you should be able to identify and resolve the cause of the CRM_IC_SALES100 error during the ATP check.