How To Fix CRM_IC_IARECORD006 - Default flag is missing in customizing table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 006

• Message text: Default flag is missing in customizing table &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD006 - Default flag is missing in customizing table &1 ?

  The SAP error message CRM_IC_IARECORD006 indicates that there is a missing default flag in a customizing table related to the Interaction Center (IC) in SAP CRM. This error typically arises when the system is trying to access a configuration that has not been properly set up or is incomplete.
  Cause:
  The error is usually caused by one of the following:
  
  Missing Configuration: The customizing table referenced in the error message does not have a default flag set for the required entries.
  Inconsistent Data: There may be inconsistencies in the data or configuration settings that lead to the system being unable to determine a default value.
  Transport Issues: If the customizing settings were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that resulted in missing entries.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Table:
  
  Identify the customizing table mentioned in the error message (the placeholder &1 will be replaced with the actual table name).
  Use transaction code SE11 (Data Dictionary) to view the structure of the table.
  Check if there are entries in the table and if the default flag is set for the relevant entries.
  
  
  
  Maintain Default Flag:
  
  If the default flag is missing, you will need to maintain the table entries.
  Use transaction code SPRO to navigate to the relevant customizing settings.
  Ensure that the default flag is set for the necessary entries.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary customizing settings were included in the transport request.
  If needed, re-transport the missing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific customizing table to ensure that you are following the correct procedures for configuration.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with transaction codes like SE11 (Data Dictionary), SPRO (Customizing), and SE80 (Object Navigator) for navigating and maintaining SAP configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.