How To Fix CRM_IC_IARECORD007 - Dependent transaction could not be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 007

• Message text: Dependent transaction could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD007 - Dependent transaction could not be created ?

  The SAP error message CRM_IC_IARECORD007 indicates that a dependent transaction could not be created in the SAP CRM Interaction Center. This error typically arises in scenarios where there is an issue with the data or configuration related to the transaction being processed.
  Causes:
  
  Missing or Incomplete Data: Required fields or data might be missing in the transaction that is being created.
  Configuration Issues: There may be configuration problems in the CRM system, such as incorrect settings for transaction types or business processes.
  Authorization Issues: The user may not have the necessary authorizations to create the dependent transaction.
  System Errors: There could be underlying system errors or inconsistencies in the database that prevent the transaction from being created.
  Custom Code Issues: If there are custom enhancements or modifications in the system, they might be causing the error.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly in the transaction. Review the transaction data for completeness.
  Review Configuration: Check the configuration settings for the relevant transaction types in the CRM system. Ensure that they are set up correctly and that all necessary dependencies are defined.
  Authorization Check: Verify that the user has the appropriate authorizations to create the transaction. This can be done by checking the user roles and authorizations in the SAP system.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Debugging: If you have access to debugging tools, you can analyze the code execution path to identify where the error occurs.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_IC, and others that may be involved in the process.
  Documentation: Review SAP documentation related to the Interaction Center and transaction management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.