How To Fix CRM_IC_IARECORD004 - Follow-up transaction could not be created

CRM_IC_IARECORD004 - Overview

• Message type: E = Error

• Message class: CRM_IC_IARECORD - Messages of Interaction Record in IC Web Client

• Message number: 004

• Message text: Follow-up transaction could not be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_IARECORD004 - Follow-up transaction could not be created ?

  The SAP error message CRM_IC_IARECORD004 indicates that a follow-up transaction could not be created in the SAP CRM system. This error typically arises in the context of the Interaction Center (IC) when users attempt to create follow-up transactions (like service requests, sales orders, etc.) from an existing interaction record.
  Causes:
  
  Missing Required Data: The interaction record may lack mandatory fields or data that are necessary for creating the follow-up transaction.
  
  Configuration Issues: There may be configuration settings in the CRM system that are not properly set up, preventing the creation of follow-up transactions.
  Authorization Issues: The user may not have the necessary authorizations to create follow-up transactions.
  Business Logic Errors: Custom business logic or enhancements may be interfering with the transaction creation process.
  System Errors: There could be temporary system issues or inconsistencies in the database.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the interaction record are filled out correctly. Review the configuration to identify