How To Fix CRM_IC_FAXLETTER010 - Signature not possible for sender address &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_FAXLETTER - Messages fax/letter processing in agent inbox IC WebClient

• Message number: 010

• Message text: Signature not possible for sender address &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_FAXLETTER010 - Signature not possible for sender address &1 ?

  The SAP error message CRM_IC_FAXLETTER010 indicates that there is an issue with the sender address when trying to send a fax or letter through the SAP Customer Relationship Management (CRM) system. The message specifically states that a signature is not possible for the provided sender address.
  Cause:
  
  Missing or Incorrect Sender Address: The sender address may not be properly configured in the system. This could be due to missing data in the user profile or organizational data.
  Signature Configuration: The system may not have a valid signature configured for the sender address. This could happen if the signature is not set up in the user profile or if the signature is not correctly linked to the sender address.
  Authorization Issues: The user may not have the necessary authorizations to send documents with a signature.
  Data Inconsistencies: There may be inconsistencies in the data related to the sender address, such as incorrect formatting or missing required fields.
  
  Solution:
  
  
  Check Sender Address Configuration:
  
  Go to the user profile or organizational data settings in SAP and verify that the sender address is correctly configured.
  Ensure that all required fields are filled out correctly.
  
  
  
  Configure Signature:
  
  Ensure that a valid signature is set up for the sender address. This can typically be done in the user settings or through the transaction code for maintaining signatures.
  If necessary, create or update the signature for the user.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to send documents with a signature.
  If needed, consult with your SAP security team to adjust the user roles and authorizations.
  
  
  
  Data Consistency Check:
  
  Review the data related to the sender address for any inconsistencies or errors.
  Correct any issues found in the sender address data.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to see if the issue is resolved. Try sending a fax or letter again to verify that the signature can now be applied.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU01 (User Maintenance) or OOSB (Maintain Signature) to check and configure user settings and signatures.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM and fax/letter functionalities for more detailed guidance on configuration and troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.