How To Fix CRM_IC_FW_BPP000 - Business process status is completed; routing is impossible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_FW_BPP - Business process push message

• Message number: 000

• Message text: Business process status is completed; routing is impossible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_FW_BPP000 - Business process status is completed; routing is impossible ?

  The SAP error message CRM_IC_FW_BPP000 indicates that the business process status is completed, and as a result, routing is impossible. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to route a business process that has already reached its completion status.
  Cause:
  
  Business Process Completion: The primary cause of this error is that the business process you are trying to route has already been marked as completed. Once a business process is completed, it cannot be routed to another agent or process.
  Incorrect Status Handling: There may be issues with how the statuses of business processes are being managed or updated within the system.
  Configuration Issues: There could be configuration settings in the CRM system that dictate how business processes are handled, which may not align with the expected workflow.
  
  Solution:
  
  Check Business Process Status: Verify the status of the business process in question. If it is indeed completed, you will need to determine if any further action is required or if the process needs to be re-opened (if applicable).
  Reopen the Process: If the business process needs to be modified or routed again, check if there is a way to reopen or reactivate the completed process. This may depend on your organization's policies and the specific configuration of your SAP system.
  Review Workflow Configuration: Examine the workflow configuration settings in SAP CRM to ensure that they are set up correctly. This may involve checking the status transitions and ensuring that the workflow allows for the necessary routing actions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling completed business processes and routing issues.
  Contact Support: If the issue persists and you cannot find a resolution, consider reaching out to your SAP support team or consulting with SAP experts who can provide assistance based on your specific system configuration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to business process management in SAP CRM, such as CRMD_ORDER for managing orders and business processes.
  User Roles and Authorizations: Ensure that the user attempting to route the business process has the necessary authorizations to perform the action.
  
  By following these steps, you should be able to address the error message and understand the underlying issues related to the business process status in SAP CRM.