How To Fix CRM_IC_COMPLAINT005 - No product available, creation of item not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_COMPLAINT -

• Message number: 005

• Message text: No product available, creation of item not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMPLAINT005 - No product available, creation of item not possible ?

  The SAP error message CRM_IC_COMPLAINT005 ("No product available, creation of item not possible") typically occurs in the SAP Customer Relationship Management (CRM) module when trying to create a complaint or service request that requires a product item, but the system cannot find a valid product associated with the request. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Product Master Data: The product you are trying to associate with the complaint may not exist in the system or may not be properly configured.
  Product Status: The product might be inactive or not available for the specific transaction type.
  Incorrect Product Assignment: The product may not be assigned to the relevant organizational unit or sales area.
  Product Type Restrictions: The product type may not be allowed for the complaint or service request you are trying to create.
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Verify that the product exists in the system by checking the product master data (transaction code: MM03 for material master).
  Ensure that the product is active and available for the relevant sales area.
  
  
  
  Review Product Status:
  
  Check if the product is marked as inactive or if there are any restrictions on its use in complaints.
  
  
  
  Validate Product Assignment:
  
  Ensure that the product is assigned to the correct organizational unit and sales area. You can check this in the product master data.
  
  
  
  Check Product Type:
  
  Confirm that the product type is compatible with the complaint or service request you are trying to create. You may need to consult with your SAP administrator or functional consultant.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and create items related to the product. This may involve checking user roles and permissions.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error message. SAP Notes can provide patches or additional guidance on resolving known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRM Order Management: To create and manage complaints.
  MM03: To view material master data.
  SE11: To check the database table for product information.
  
  
  
  Documentation: Review SAP documentation related to CRM and product management for best practices and configuration guidelines.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.