How To Fix CRM_IC_COMPLAINT006 - Reference transaction not supported, enter sales or service transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_COMPLAINT -

• Message number: 006

• Message text: Reference transaction not supported, enter sales or service transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMPLAINT006 - Reference transaction not supported, enter sales or service transaction ?

  The SAP error message CRM_IC_COMPLAINT006 indicates that the reference transaction you are trying to use is not supported in the context of the complaint you are working with. This typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a complaint using a transaction type that is not valid for that specific operation.
  Cause:
  
  Invalid Transaction Type: The reference transaction you are trying to use (e.g., a complaint, service request, or sales order) is not configured to be used with the complaint you are working on.
  Configuration Issues: The system may not be set up to allow certain transaction types to be referenced in complaints.
  User Role/Authorization: The user may not have the necessary permissions to access or create the specified transaction type.
  Data Entry Error: There may be a mistake in the data entry, such as selecting the wrong transaction type.
  
  Solution:
  
  Check Transaction Type: Ensure that you are using a valid sales or service transaction type that is supported for complaints. You may need to consult your SAP configuration or documentation to identify the correct transaction types.
  Review Configuration: If you have access, check the configuration settings in the SAP system to ensure that the transaction types are correctly set up to be used with complaints. This may involve working with your SAP Basis or configuration team.
  User Authorization: Verify that your user role has the necessary permissions to access the required transaction types. If not, you may need to request additional access from your system administrator.
  Data Entry Verification: Double-check the data you have entered to ensure that it is correct and that you are not inadvertently selecting an unsupported transaction type.
  Consult Documentation: Refer to SAP documentation or help resources for more information on the specific transaction types and their compatibility with complaints.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that are used for complaints, sales orders, and service requests.
  Training and Support: If you are unsure about the configuration or the correct transaction types, consider reaching out to your SAP support team or attending training sessions for better understanding.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team for further assistance.