How To Fix CRM_IC_COMPLAINT006 - Reference transaction not supported, enter sales or service transaction

CRM_IC_COMPLAINT006 - Overview

• Message type: E = Error

• Message class: CRM_IC_COMPLAINT -

• Message number: 006

• Message text: Reference transaction not supported, enter sales or service transaction

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMPLAINT006 - Reference transaction not supported, enter sales or service transaction ?

  The SAP error message CRM_IC_COMPLAINT006 indicates that the reference transaction you are trying to use is not supported in the context of the complaint you are working with. This typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a complaint using a transaction type that is not valid for that specific operation.
  
  Cause:
  
  Invalid Transaction Type: The reference transaction you are trying to use (e.g., a complaint, service request, or sales order) is not configured to be used with the complaint you are working on.
  
  Configuration Issues: The system may not be set up to allow certain transaction types to be referenced in complaints.
  User Role/Authorization: The user may not have the necessary permissions to access or create the specified transaction type.
  Data Entry Error: There may be a mistake in the data entry, such as selecting the wrong transaction type.
  
  
  Solution:
  
  Check Transaction Type: Ensure that you