How To Fix CRM_IC_COMPLAINT003 - More than 1 reference transaction found; refine the reference

CRM_IC_COMPLAINT003 - Overview

• Message type: E = Error

• Message class: CRM_IC_COMPLAINT -

• Message number: 003

• Message text: More than 1 reference transaction found; refine the reference

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMPLAINT003 - More than 1 reference transaction found; refine the reference ?

  The SAP error message CRM_IC_COMPLAINT003 indicates that when trying to create or process a complaint in the SAP CRM system, the system has found more than one reference transaction that matches the criteria provided. This situation typically arises when the system is unable to determine which specific reference transaction to use because multiple transactions meet the search criteria.
  
  Cause:
  
  Ambiguous Search Criteria: The criteria used to search for reference transactions are too broad, leading to multiple matches.
  Data Duplication: There may be duplicate transactions in the system that match the criteria.
  
  Configuration Issues: The system may not be configured correctly to handle the reference transactions, leading to ambiguity.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Refine Search Criteria:
  
  Review the criteria you are using to search for reference transactions. Try to make it more specific by adding additional filters or parameters.
  For example, if you are searching by date, customer, or status, ensure that you