How To Fix CRM_IC_COMPLAINT002 - Execution of action &1 failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_COMPLAINT -

• Message number: 002

• Message text: Execution of action &1 failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_COMPLAINT002 - Execution of action &1 failed ?

  The SAP error message CRM_IC_COMPLAINT002 Execution of action &1 failed typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with complaints or service requests. This error indicates that an action you attempted to execute (denoted by &1) could not be completed successfully.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to execute the action.
  Configuration Errors: There may be issues with the configuration of the CRM system or the specific action being executed.
  Data Issues: The data associated with the complaint or action may be incomplete or incorrect, leading to a failure in processing.
  System Errors: There could be underlying system issues, such as performance problems or bugs in the CRM application.
  Missing Customization: If the action is a custom development, it may not be properly implemented or activated.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Configuration: Check the configuration settings related to the action being executed. Ensure that all necessary settings are correctly defined.
  Validate Data: Review the data associated with the complaint or action. Ensure that all required fields are filled out and that the data is valid.
  Check System Logs: Look at the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Debugging: If you have access to the development environment, you can debug the action to identify where the failure occurs.
  Consult Documentation: Refer to SAP documentation or notes related to the specific action to see if there are known issues or additional configuration steps required.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_COMPLAINT, or others that may be related to the action you are trying to execute.
  SAP Notes: Search for SAP Notes related to the error message or the specific action to see if there are any patches or updates available.
  Community Forums: Check SAP Community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_COMPLAINT002 error in your SAP CRM system.