How To Fix CRM_IC_BT002 - Error occured during navigation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_BT -

• Message number: 002

• Message text: Error occured during navigation

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_BT002 - Error occured during navigation ?

  The SAP error message CRM_IC_BT002, which states "Error occurred during navigation," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when navigating within the Interaction Center (IC). This error can arise due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the Interaction Center or the business transaction types can lead to navigation errors.
  Authorization Problems: Users may not have the necessary authorizations to access certain transactions or data, resulting in navigation errors.
  Data Inconsistencies: Missing or inconsistent data in the underlying database can cause navigation failures.
  System Performance: Slow system performance or timeouts can lead to navigation errors, especially if the system is under heavy load.
  Browser Compatibility: Issues with the web browser being used to access the SAP CRM system can also lead to navigation errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and ensure that all necessary settings are correctly configured.
  Verify Authorizations: Ensure that the user has the appropriate authorizations to access the required transactions and data.
  Data Validation: Check for any missing or inconsistent data in the relevant tables. Use transaction codes like SE16 or SE11 to inspect the data.
  System Performance: Monitor system performance and check for any bottlenecks. If necessary, optimize the system or increase resources.
  Browser Settings: Ensure that the browser being used is compatible with SAP CRM. Clear the browser cache and cookies, or try using a different browser.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Refer to the official SAP documentation for CRM and Interaction Center for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can offer solutions.
  
  By following these steps, you should be able to identify and resolve the CRM_IC_BT002 error in your SAP system.