How To Fix CRM_IC_BT004 - Current transaction is locked by user &1

CRM_IC_BT004 - Overview

• Message type: E = Error

• Message class: CRM_IC_BT -

• Message number: 004

• Message text: Current transaction is locked by user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_BT004 - Current transaction is locked by user &1 ?

  The SAP error message "CRM_IC_BT004 Current transaction is locked by user &1" indicates that the current transaction in the SAP CRM Interaction Center (IC) is locked by another user. This typically occurs when a user is actively working on a business transaction (like a customer interaction or service request) and has not released it, preventing other users from accessing or modifying the same transaction.
  Causes:
  
  Active Session: The user who locked the transaction is still in an active session and has not completed or saved their work.
  Session Timeout: If a user has left the transaction open for an extended period without activity, it may still be locked.
  System Errors: Occasionally, system errors or crashes can lead to transactions being left in a locked state.
  User Locking: The user may have intentionally locked the transaction for their own use, preventing others from accessing it.
  
  Solutions:
  
  Wait and Retry: If the user who locked the transaction is expected