How To Fix CRM_IC_AUI509 - Inbox Customizing of item categories wrong or component set incomplete

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AUI - Messages for Agent's Universal Inbox

• Message number: 509

• Message text: Inbox Customizing of item categories wrong or component set incomplete

What causes this issue?

You have used the agent inbox to search for business transactions,
cases, e-mails, etc.

System Response

The IC WebClient has detected a Customizing problem. The search could
not be completed successfully.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

You have defined the item categories taken into account during inbox
searches in Customizing for the agent inbox. These Customizing settings
have to be supported by the component set used in your application.
First ensure that the corresponding settings in the agent inbox
Customizing are correct. To do this, access the following Customizing
activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <ZK>Inbox Search Definitions</>
--> <DS:SIMG.CRM_IC_028>Define Element Categories for Searches</>
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Agent Inbox</> --> <DS:SIMG.CRM_IC_034>Define Inbox
Profile</>.
If the Customizing is correct, you have to enhance the component set
used by your application, which currently does not support all item
categories of the agent inbox. To do this, access the following
Customizing activities:
<ZK>Customer Relationship Management</> --> <ZK>Interaction Center
WebClient</> --> <ZK>Customer-Specific System Modifications</> -->
<DS:SIMG.IC_BASE_RUNTIME_FRAMEWORK_PROF>Define IC WebClient Runtime
Framework Profiles</>.
<ZK>Customer Relationship Management</> --> <ZK>CRM Cross-Application
Components</> --> <ZK>Generic Interaction Layer/Object Layer</> -->
<DS:SIMG.GENIL_010>Basic Settings</>.
In order to analyze the problem further, activate the checkpoint group
'IC_WEBCLIENT_INBOX' for your user in transaction SAAB. A dialog box of
the ABAP debugger will be displayed as soon as the problem occurs.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AUI509 - Inbox Customizing of item categories wrong or component set incomplete ?

  The SAP error message CRM_IC_AUI509 indicates that there is an issue with the customizing of item categories in the SAP CRM Interaction Center (IC). This error typically arises when the system cannot find the appropriate configuration for the item categories that are being used in the interaction center.
  Cause:
  
  Incorrect Customizing: The item categories may not be properly defined or configured in the system. This could be due to missing entries in the customizing settings.
  Incomplete Component Set: The component set that is being used may not include all the necessary components or item categories required for the interaction center to function correctly.
  Missing Authorization: Sometimes, the user may not have the necessary authorizations to access certain item categories or components.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to incomplete or missing configurations.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for the CRM Interaction Center.
  Ensure that all necessary item categories are defined and correctly configured.
  Verify that the item categories are assigned to the appropriate business transactions.
  
  
  
  Review Component Set:
  
  Check the component set being used in the interaction center. Ensure that it includes all required components and item categories.
  You can do this by navigating to the customizing settings for the component set and verifying the entries.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the item categories and components. You may need to consult with your security team to verify and adjust authorizations if needed.
  
  
  
  Transport Validation:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings that may indicate problems with the customizing settings.
  If necessary, re-transport the customizing settings or manually adjust them in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM Interaction Center for any specific guidance on configuring item categories and component sets.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  
  Related Information:
  
  Transaction Codes: SPRO (Customizing), CRMD_ORDER (Order Management), CRMD_ORDERADM_H (Order Administration).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for detailed information on configuring the CRM Interaction Center and item categories.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_AUI509 error message.