How To Fix CRM_IC_APPL_UI_FICA294 - Sumbission to collection agency is reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 294

• Message text: Sumbission to collection agency is reversed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA294 - Sumbission to collection agency is reversed ?

  The SAP error message CRM_IC_APPL_UI_FICA294 indicates that a submission to a collection agency has been reversed. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with financial transactions and collections.
  Cause:
  
  
  Reversal of Submission: The most common cause of this error is that a previous submission to a collection agency has been reversed. This could happen due to various reasons, such as:
  
  The customer has settled the outstanding amount.
  An error was identified in the original submission.
  The collection agency has returned the submission for some reason.
  
  
  
  Data Integrity Issues: There may be issues with the data integrity or configuration settings in the system that prevent the submission from being processed correctly.
  
  
  User Actions: A user may have manually reversed the submission or made changes to the status of the collection process.
  
  
  Solution:
  
  
  Check Submission Status: Verify the status of the submission to the collection agency. Ensure that it is indeed marked as reversed and check the reason for the reversal.
  
  
  Review Transaction History: Look into the transaction history for the customer account to understand the sequence of events leading to the reversal. This can provide insights into whether the reversal was appropriate or if it was an error.
  
  
  Correct Data Entry: If the reversal was due to incorrect data entry or configuration, correct the relevant data and attempt to resubmit the collection request.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message. There may be additional steps or considerations based on your organization's configuration.
  
  
  Contact Support: If the issue persists and you cannot determine the cause or solution, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to collections and accounts receivable, such as FBL5N (Customer Line Item Display) or F-28 (Post Incoming Payments).
  Configuration Settings: Review the configuration settings related to collections and accounts receivable in your SAP system to ensure they are set up correctly.
  User Roles and Permissions: Ensure that the user attempting to submit the collection has the necessary permissions and roles assigned in the system.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_FICA294.