How To Fix CRM_IC_APPL_UI_FICA295 - Is submitted to internal collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 295

• Message text: Is submitted to internal collection agency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA295 - Is submitted to internal collection agency ?

  The SAP error message CRM_IC_APPL_UI_FICA295 typically indicates that a specific business transaction or customer account has been submitted to an internal collection agency. This error is often encountered in the context of SAP Customer Relationship Management (CRM) and Financial Accounting (FI) modules, particularly when dealing with accounts receivable and collections.
  Cause:
  
  Account Status: The customer account may have been flagged for collection due to overdue payments or other financial issues.
  Configuration Settings: The system may be configured to automatically submit accounts to collections based on certain criteria, such as aging of receivables.
  Business Process: The error may arise during a business process where the system checks the status of the account and finds it in a state that requires collection action.
  
  Solution:
  
  Review Account Status: Check the status of the customer account in question. Look for any overdue invoices or payment issues that may have triggered the submission to collections.
  Adjust Collection Settings: If the submission to collections is not intended, review the configuration settings in the SAP system related to collections and accounts receivable. Adjust the criteria for submission if necessary.
  Manual Intervention: If the account should not be in collections, you may need to manually update the account status or reverse the submission to the collection agency, depending on your organization's policies.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling accounts in collections to ensure compliance with business processes.
  Contact Support: If the issue persists or if you are unsure about the next steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to accounts receivable and collections, such as FBL5N (Customer Line Item Display) or FD10N (Customer Account Balance).
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Training and Documentation: Ensure that users involved in the collections process are trained on the relevant procedures and have access to documentation that outlines how to handle accounts in collections.
  
  By following these steps, you should be able to address the error message and ensure that your accounts are managed appropriately within the SAP system.