How To Fix CRM_IC_APPL_UI_FICA244 - Items are filtered: &1 Item(s) not shown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 244

• Message text: Items are filtered: &1 Item(s) not shown

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA244 - Items are filtered: &1 Item(s) not shown ?

  The SAP error message CRM_IC_APPL_UI_FICA244 indicates that certain items are filtered out and not displayed in the user interface. This typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with item lists in the Interaction Center (IC) or other related modules.
  Cause:
  The error message is triggered when the system applies certain filters to the item list, resulting in some items being excluded from the display. Common causes include:
  
  Filter Settings: The user may have set specific filters that limit the visibility of items based on criteria such as status, type, or date.
  Authorization Issues: The user may not have the necessary authorizations to view certain items.
  Data Conditions: The items may not meet the conditions set by the system for display, such as being in a certain status or belonging to a specific category.
  Configuration Settings: The system configuration may have been set up to filter out certain items based on business rules.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Filter Settings:
  
  Review the filter criteria applied in the item list. Clear or adjust the filters to ensure that the desired items are included.
  Look for options to reset filters to default settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to view all relevant items. This may involve checking roles and permissions in the SAP system.
  
  
  
  Examine Data Conditions:
  
  Investigate the status and attributes of the items that are not displayed. Ensure that they meet the criteria for visibility.
  If necessary, modify the status or attributes of the items to make them visible.
  
  
  
  Consult Configuration:
  
  If you have access to system configuration, check if there are any specific settings that might be filtering out items. This may involve consulting with a system administrator or SAP consultant.
  
  
  
  System Logs and Messages:
  
  Check system logs for any additional error messages or warnings that might provide more context about why items are being filtered.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  User Documentation: Review user manuals or help documentation related to the CRM Interaction Center for guidance on managing item lists and filters.
  Training: If users frequently encounter this issue, consider providing training on how to effectively use filters and manage item visibility in the CRM system.
  
  By following these steps, you should be able to identify the cause of the error message and implement a solution to display the filtered items correctly.