How To Fix CRM_IC_APPL_UI_FICA212 - Account or contract contains items from current collection work item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 212

• Message text: Account or contract contains items from current collection work item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA212 - Account or contract contains items from current collection work item ?

  The SAP error message CRM_IC_APPL_UI_FICA212 typically indicates that there are items in the account or contract that are part of a current collection work item. This error often arises in the context of SAP Customer Relationship Management (CRM) and Financial Accounting (FI) when trying to perform certain actions on accounts or contracts that are currently being processed for collections.
  Cause:
  
  Active Collection Work Item: The account or contract you are trying to access or modify has items that are currently being processed in a collection work item. This means that there are outstanding items that are under collection management, and the system prevents changes to ensure data integrity.
  Pending Transactions: There may be pending transactions or activities related to the account or contract that are not yet completed.
  Locking Mechanism: SAP uses a locking mechanism to prevent concurrent modifications to data that could lead to inconsistencies.
  
  Solution:
  
  Check Collection Work Items: Review the collection work items associated with the account or contract. You can do this by navigating to the collection management area in SAP and checking for any active work items.
  Complete or Release Work Items: If you have the necessary permissions, complete or release the collection work items that are currently active. This may involve processing payments, updating statuses, or resolving disputes.
  Wait for Processing: If the collection work item is being processed by another user or system, you may need to wait until it is completed before attempting to make changes to the account or contract.
  Consult with a Colleague: If you are unsure about the status of the collection work items, consult with a colleague or a supervisor who may have more information or access to the necessary tools to resolve the issue.
  Check for System Locks: If you suspect that the issue is due to system locks, you can check the transaction codes like SM12 (for lock entries) to see if there are any locks on the account or contract.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRM_UI: For accessing the CRM user interface.
  FBL5N: For displaying customer line items.
  SM12: For checking lock entries.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on collection management and error handling.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.