How To Fix CRM_IC_APPL_UI_FICA137 - Total of partial payment amount(&1) and dispute amount(&2) > open amount

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 137

• Message text: Total of partial payment amount(&1) and dispute amount(&2) > open amount

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA137 - Total of partial payment amount(&1) and dispute amount(&2) > open amount ?

  The SAP error message CRM_IC_APPL_UI_FICA137 indicates that there is a discrepancy between the total of the partial payment amount and the dispute amount compared to the open amount. Specifically, the error message states that the sum of the partial payment amount and the dispute amount exceeds the open amount that is available for payment.
  Cause:
  This error typically occurs in the context of billing and payment processing within the SAP Customer Relationship Management (CRM) system, particularly when dealing with financial transactions. The possible causes include:
  
  Incorrect Data Entry: The user may have entered a partial payment amount or dispute amount that is higher than the open amount.
  System Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business rules for handling payments and disputes.
  Data Synchronization Issues: If there are discrepancies between the data in different modules (e.g., CRM and FI), it can lead to inconsistencies in the amounts.
  Business Process Errors: The business process for handling payments and disputes may not be correctly followed, leading to incorrect calculations.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Amounts: Check the amounts entered for the partial payment and dispute. Ensure that their total does not exceed the open amount. Adjust the values as necessary.
  
  
  Review Open Amount: Confirm the open amount that is available for payment. This can be done by checking the relevant billing document or account statement.
  
  
  Check Configuration: Review the configuration settings in the SAP system related to payment processing and disputes. Ensure that they are set up correctly according to your organization's business rules.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on handling payments and disputes. This may provide insights into any specific configurations or processes that need to be followed.
  
  
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check between the CRM and FI modules to ensure that all relevant data is aligned.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to billing and payment processing, such as FBL1N (Vendor Line Item Display) or FB03 (Display Document).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Training: Ensure that users involved in payment processing are adequately trained on the system and the correct procedures to follow.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.