How To Fix CRM_IC_APPL_UI_FICA121 - Active locks exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 121

• Message text: Active locks exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA121 - Active locks exist ?

  The SAP error message CRM_IC_APPL_UI_FICA121 indicates that there are active locks on the system that are preventing certain operations from being completed. This typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC) or Financial Accounting (FI) components.
  Cause:
  The error is usually caused by one of the following:
  
  Concurrent Sessions: Another user or process is currently accessing the same data or transaction, leading to a lock.
  Long-Running Transactions: A transaction that takes a long time to complete may hold locks longer than expected.
  Uncommitted Transactions: If a transaction is not properly committed or rolled back, it may leave locks in place.
  System Configuration: Certain configurations or custom developments may inadvertently lead to locking issues.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Identify Active Locks:
  
  Use transaction code SM12 to view and manage active locks. This will show you which users or processes are holding locks on the relevant objects.
  Check for any locks that are no longer needed and can be released.
  
  
  
  Release Locks:
  
  If you identify locks that are stale or no longer needed, you can manually delete them from the SM12 transaction. Be cautious when doing this, as it may affect other users.
  
  
  
  Check for Long-Running Transactions:
  
  Investigate if there are any long-running transactions that might be holding locks. You can use transaction SM66 to monitor active processes in the system.
  
  
  
  Review Custom Code:
  
  If the issue is recurring, review any custom code or enhancements that may be causing locks to persist longer than necessary.
  
  
  
  System Configuration:
  
  Ensure that your system configuration is optimal for handling concurrent access. This may involve adjusting settings related to locking behavior.
  
  
  
  User Communication:
  
  If the locks are due to other users, communicate with them to understand their activities and coordinate to avoid conflicts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM66: Monitor active processes.
  SM21: Check system logs for any related errors or warnings.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to locking behavior in your specific version of SAP CRM.
  
  
  Performance Tuning: Consider performance tuning of your database and application server to reduce the likelihood of long-running transactions.
  
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.