How To Fix CRM_IC_APPL_UI_FICA106 - Choose a business agreement instead of the totals line

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 106

• Message text: Choose a business agreement instead of the totals line

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA106 - Choose a business agreement instead of the totals line ?

  The SAP error message CRM_IC_APPL_UI_FICA106 typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when working with business agreements in the Interaction Center (IC). The error message indicates that the user is trying to select a totals line instead of a specific business agreement, which is not allowed in the current context.
  Cause:
  The error is caused by the following reasons:
  
  Selection of Totals Line: The user is attempting to select a line in a report or list that represents a total or summary rather than a specific business agreement.
  User Interface Restrictions: The system is designed to require the selection of a specific business agreement for further processing, and totals lines do not represent individual agreements.
  
  Solution:
  To resolve this error, follow these steps:
  
  Select a Specific Business Agreement: Instead of clicking on the totals line, ensure that you select an actual business agreement from the list. Look for entries that represent individual agreements rather than summary lines.
  Review the List: If you are unsure which line to select, review the list carefully to identify the business agreements. They should have unique identifiers or descriptions that distinguish them from totals.
  Check Filters and Views: If you are not seeing the individual business agreements, check if there are any filters applied that might be hiding them. Adjust the filters or change the view to ensure you can see all relevant entries.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more detailed information on handling business agreements and understanding the user interface.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or updates related to the CRM application.
  User Training: If this error occurs frequently, consider providing additional training for users on how to navigate the CRM system and select the appropriate entries.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance based on your specific system configuration and usage.