How To Fix CRM_IC_APPL_UI_FICA018 - We have withdrawn promise to pay &1. Reason: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_FICA - ICWC Messages for FI-CA UI

• Message number: 018

• Message text: We have withdrawn promise to pay &1. Reason: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_FICA018 - We have withdrawn promise to pay &1. Reason: &2 ?

  The SAP error message CRM_IC_APPL_UI_FICA018 indicates that a promise to pay has been withdrawn for a specific customer or transaction. This message typically arises in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with financial transactions or customer account management.
  Cause:
  The error message is triggered when:
  
  A customer has previously made a promise to pay (e.g., a payment arrangement) that has been retracted or canceled.
  The system identifies that the promise to pay is no longer valid due to certain conditions, such as:
  
  The customer has not adhered to the payment schedule.
  The customer account has been flagged for some reason (e.g., overdue payments, account status changes).
  Manual intervention or changes in the payment terms.
  
  
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review Customer Account: Check the customer account details to understand the current status of the promise to pay. Look for any notes or flags that might indicate why the promise was withdrawn.
  
  
  Check Payment History: Analyze the payment history of the customer to see if there have been any missed payments or issues that could have led to the withdrawal of the promise.
  
  
  Re-establish Promise to Pay: If appropriate, you may need to re-establish a new promise to pay with the customer. Ensure that the terms are clear and that the customer agrees to the new arrangement.
  
  
  Consult with Finance Team: If you are unsure about the reason for the withdrawal, consult with your finance or accounts receivable team. They may have additional insights or access to more detailed information.
  
  
  System Configuration: If this error occurs frequently or seems to be a system issue, it may be necessary to review the configuration settings in SAP related to payment promises and customer account management.
  
  
  Documentation: Ensure that all communications with the customer regarding the promise to pay are documented for future reference.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to customer account management, such as FD32 (Change Customer Credit Management) or FBL5N (Customer Line Item Display).
  User Roles: Ensure that the user attempting to make changes has the appropriate permissions to manage promises to pay and customer accounts.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.