How To Fix CRM_IC_APPL_UI_CM004 - Copy document to clipboard failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CM - Content management message class

• Message number: 004

• Message text: Copy document to clipboard failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CM004 - Copy document to clipboard failed ?

  The SAP error message "CRM_IC_APPL_UI_CM004: Copy document to clipboard failed" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when users are trying to copy documents or data to the clipboard within the Internet Communication Framework (ICF) or the CRM WebClient UI.
  Causes:
  
  Browser Compatibility Issues: The error may arise due to compatibility issues with the web browser being used. Some browsers may have restrictions or settings that prevent copying to the clipboard.
  JavaScript Errors: If there are JavaScript errors on the page, it may prevent the clipboard functionality from working correctly.
  Security Settings: Security settings in the browser or on the server may block clipboard access.
  User Permissions: Insufficient user permissions or roles may restrict the ability to copy documents.
  SAP GUI Settings: If the SAP GUI is not configured correctly, it may lead to issues with clipboard operations.
  
  Solutions:
  
  Check Browser Compatibility: Ensure that you are using a supported browser version for SAP CRM. Browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge are commonly used, but check SAP documentation for specific recommendations.
  Clear Browser Cache: Clear the browser cache and cookies, as corrupted cache data can lead to unexpected behavior.
  Disable Browser Extensions: Some browser extensions may interfere with clipboard operations. Try disabling them temporarily to see if the issue persists.
  Check Security Settings: Review the security settings in your browser. Ensure that clipboard access is allowed and that there are no restrictions in place.
  Update SAP GUI: If you are using the SAP GUI, ensure that it is updated to the latest version, as updates may fix known issues.
  Review User Roles and Permissions: Ensure that the user has the necessary permissions to perform the copy operation. Consult with your SAP administrator if needed.
  Check for JavaScript Errors: Use the browser's developer tools (usually accessible via F12) to check for any JavaScript errors that may be occurring on the page.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search the SAP Support Portal for relevant notes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for CRM and the WebClient UI for any specific configurations or settings that may affect clipboard functionality.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.