How To Fix CRM_IC_APPL_UI_CM002 - No customizing data found for content management profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CM - Content management message class

• Message number: 002

• Message text: No customizing data found for content management profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CM002 - No customizing data found for content management profile ?

  The SAP error message "CRM_IC_APPL_UI_CM002: No customizing data found for content management profile" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find the necessary configuration or customizing data for a specific content management profile. This can happen in various scenarios, such as when accessing the Interaction Center or when trying to use certain functionalities related to content management.
  Causes:
  
  Missing Customizing Data: The most common cause is that the content management profile has not been properly configured in the system.
  Incorrect Profile Assignment: The profile assigned to the user or transaction may not exist or may not be correctly set up.
  Transport Issues: If the customizing data was transported from another system, there may have been issues during the transport process.
  Authorization Issues: The user may not have the necessary authorizations to access the content management profile.
  System Configuration: The system may not be fully configured for the specific business processes that require the content management profile.
  
  Solutions:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for content management profiles.
  Ensure that the necessary profiles are created and configured correctly.
  
  
  
  Profile Assignment:
  
  Verify that the correct content management profile is assigned to the user or transaction.
  Check the user settings in the CRM system to ensure that the profile is linked correctly.
  
  
  
  Transport Check:
  
  If the customizing data was transported, check the transport logs for any errors or issues.
  Ensure that all necessary objects were included in the transport request.
  
  
  
  Authorization Check:
  
  Review the user’s authorizations to ensure they have the necessary permissions to access the content management profile.
  Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  System Configuration:
  
  Ensure that the system is fully configured for the required business processes.
  Consult with your SAP Basis or functional team to verify that all necessary components are active and configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or additional configuration steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to this error message. SAP frequently updates their knowledge base with solutions for common issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for customizing), SU01 (for user maintenance), and SE10 (for transport management) to assist in troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to SAP support for further assistance.