How To Fix CRM_IC_APPL_UI_CLM005 - Next Call cannot be picked as the Current Call is still executing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CLM - Call list management ICWC messages

• Message number: 005

• Message text: Next Call cannot be picked as the Current Call is still executing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CLM005 - Next Call cannot be picked as the Current Call is still executing ?

  The SAP error message "CRM_IC_APPL_UI_CLM005: Next Call cannot be picked as the Current Call is still executing" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly in the Interaction Center (IC) when a user attempts to initiate a new call or action while a previous call is still in progress.
  Cause:
  
  Ongoing Call: The primary cause of this error is that there is an active call or transaction that has not yet been completed. The system does not allow the user to start a new call until the current one is finished.
  Session Management: The system is designed to manage calls in a sequential manner to ensure that data integrity is maintained and that users do not inadvertently create conflicts by overlapping calls.
  User Interface State: Sometimes, the user interface may not properly reflect the state of the current call, leading to confusion about whether a call is still active.
  
  Solution:
  
  Complete the Current Call: Ensure that you finish the current call or transaction before attempting to initiate a new one. This may involve saving any changes or closing the current call window.
  Check for Background Processes: If the current call seems to be stuck, check if there are any background processes or pop-ups that need to be addressed. Sometimes, a modal dialog may be open that is preventing the call from being completed.
  Refresh the Interface: If you believe the call has been completed but the system still shows it as active, try refreshing the user interface or logging out and back into the system.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to check for any underlying issues with the system or user session management.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on the proper procedures for handling calls in the CRM Interaction Center to minimize the occurrence of this error.
  System Configuration: Review the system configuration settings related to call handling and session management to ensure they are set up correctly.
  
  By following these steps, you should be able to resolve the error and continue working within the SAP CRM system effectively.