How To Fix CRM_IC_APPL_UI_CLM005 - Next Call cannot be picked as the Current Call is still executing

CRM_IC_APPL_UI_CLM005 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CLM - Call list management ICWC messages

• Message number: 005

• Message text: Next Call cannot be picked as the Current Call is still executing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CLM005 - Next Call cannot be picked as the Current Call is still executing ?

  The SAP error message "CRM_IC_APPL_UI_CLM005: Next Call cannot be picked as the Current Call is still executing" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly in the Interaction Center (IC) when a user attempts to initiate a new call or action while a previous call is still in progress.
  
  Cause:
  
  Ongoing Call: The primary cause of this error is that there is an active call or transaction that has not yet been completed. The system does not allow the user to start a new call until the current one is finished.
  Session Management: The system is designed to manage calls in a sequential manner to ensure that data integrity is maintained and that users do not inadvertently create conflicts by overlapping calls.
  User Interface State: Sometimes, the user interface may not properly reflect the state of the current call, leading to confusion about whether a call is still active.
  
  
  Solution:
  
  Complete the Current