How To Fix CRM_IC_APPL_UI_CLM003 - Call (&1 &2) has been skipped due to marketing permissions

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CLM - Call list management ICWC messages

• Message number: 003

• Message text: Call (&1 &2) has been skipped due to marketing permissions

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

How to fix this error?

No phone number is displayed in the dial pad.
The associated interaction record has been set to <LS>Completed</>.
The call has been skipped and set to <LS>Completed</>.

System Response

used, due to marketing permissions.
For this call, the system could not determine a phone number that can be

What causes this issue?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CLM003 - Call (&1 &2) has been skipped due to marketing permissions ?

  The SAP error message CRM_IC_APPL_UI_CLM003 indicates that a call or action has been skipped due to marketing permissions. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to perform an action that requires specific marketing permissions that they do not possess.
  Cause:
  
  Lack of Marketing Permissions: The user does not have the necessary permissions to execute the action related to marketing activities. This could be due to missing roles or authorizations in the user's profile.
  Configuration Issues: There may be configuration settings in the CRM system that restrict certain actions based on marketing permissions.
  Data Privacy Regulations: The system may be enforcing data privacy regulations (like GDPR) that restrict marketing activities for certain customers or leads.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Review the user's roles and authorizations in the SAP system. Ensure that the user has the necessary permissions to perform the action.
  You may need to work with your SAP security team to adjust the roles or add the required authorizations.
  
  
  
  Review Marketing Permissions:
  
  Check the marketing permissions assigned to the customer or lead in question. Ensure that the customer has not opted out of marketing communications or that their permissions are correctly set up in the system.
  
  
  
  Configuration Review:
  
  If you have access to the configuration settings, review the marketing permissions settings in the CRM system. Ensure that they are set up correctly and that there are no restrictions that would prevent the action from being executed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more details on the specific error message and its implications. This can provide insights into how to resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking permissions and configurations, consider reaching out to SAP support for further assistance. They can provide more detailed guidance based on your specific system setup.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches or updates that could resolve the issue.
  User Training: Ensure that users are trained on the importance of marketing permissions and how to manage them effectively within the CRM system.
  Data Privacy Compliance: Stay informed about data privacy regulations that may affect marketing permissions and ensure that your CRM practices comply with these regulations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.