How To Fix CRM_IC_APPL_UI_CLM001 - Selected call without related contact information cannot be dialed

CRM_IC_APPL_UI_CLM001 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CLM - Call list management ICWC messages

• Message number: 001

• Message text: Selected call without related contact information cannot be dialed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

CRM_IC_APPL_UI_CLM001 - Details

• The SAP error message CRM_IC_APPL_UI_CLM001 indicates that a selected call cannot be dialed because it lacks related contact information. This error typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) when trying to initiate a call without having the necessary contact details associated with the call.
  
  Cause:
  
  Missing Contact Information: The call you are trying to dial does not have any associated contact information (e.g., phone number, contact person).
  Data Entry Error: There may have been an oversight in entering or linking the contact information to the call.
  
  Configuration Issues: The system may not be properly configured to link calls with contact information.
  User Permissions: The user may not have the necessary permissions to view or access the contact information.
  
  
  Solution:
  
  Check Contact Information: Ensure that the call you are trying to dial has the necessary contact information associated with it. You may need to edit the call record to