How To Fix CRM_IC_APPL_UI_CLM001 - Selected call without related contact information cannot be dialed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CLM - Call list management ICWC messages

• Message number: 001

• Message text: Selected call without related contact information cannot be dialed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CLM001 - Selected call without related contact information cannot be dialed ?

  The SAP error message CRM_IC_APPL_UI_CLM001 indicates that a selected call cannot be dialed because it lacks related contact information. This error typically occurs in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC) when trying to initiate a call without having the necessary contact details associated with the call.
  Cause:
  
  Missing Contact Information: The call you are trying to dial does not have any associated contact information (e.g., phone number, contact person).
  Data Entry Error: There may have been an oversight in entering or linking the contact information to the call.
  Configuration Issues: The system may not be properly configured to link calls with contact information.
  User Permissions: The user may not have the necessary permissions to view or access the contact information.
  
  Solution:
  
  Check Contact Information: Ensure that the call you are trying to dial has the necessary contact information associated with it. You may need to edit the call record to add the relevant contact details.
  Link Contact to Call: If the call is related to a specific customer or lead, make sure that the contact is properly linked to the call.
  Review Data Entry: Verify that all required fields are filled out correctly when creating or managing calls.
  System Configuration: If you suspect a configuration issue, consult with your SAP administrator to ensure that the system is set up correctly to handle calls and contact information.
  User Permissions: Check if your user role has the necessary permissions to access and view contact information. If not, request the appropriate permissions from your system administrator.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for guidelines on managing calls and contact information.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By ensuring that the call has the necessary contact information and that the system is configured correctly, you should be able to resolve the error and successfully initiate the call.