How To Fix CRM_IC_APPL_UI_CHMSG330 - Call state has changed; it is not safe to make outbound call; try again

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 330

• Message text: Call state has changed; it is not safe to make outbound call; try again

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG330 - Call state has changed; it is not safe to make outbound call; try again ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG330 Call state has changed; it is not safe to make outbound call; try again" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the call state during an outbound call attempt. This error can arise due to various reasons, including session timeouts, network issues, or problems with the telephony integration.
  Causes:
  
  Session Timeout: The session may have timed out, causing the call state to change unexpectedly.
  Network Issues: Connectivity problems between the SAP system and the telephony system can lead to this error.
  Telephony Integration Issues: Problems with the configuration of the telephony system or the integration with SAP CRM can cause state changes.
  User Actions: If the user navigates away from the call screen or performs actions that disrupt the call state, this error may occur.
  System Performance: High system load or performance issues can lead to delays in processing call states.
  
  Solutions:
  
  Retry the Call: As the error message suggests, simply trying the outbound call again may resolve the issue if it was a temporary glitch.
  Check Session Settings: Ensure that session timeout settings are configured appropriately to prevent unexpected logouts.
  Network Stability: Verify the network connection and ensure that there are no interruptions between the SAP system and the telephony system.
  Review Telephony Configuration: Check the configuration settings for the telephony integration in SAP CRM to ensure they are correct and up to date.
  Monitor System Performance: Use SAP monitoring tools to check for performance issues that may be affecting the call processing.
  Log Analysis: Review the application logs for any additional error messages or warnings that may provide more context about the issue.
  User Training: Ensure that users are trained on how to properly handle calls within the system to avoid actions that may disrupt the call state.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM Interaction Center and telephony integration for best practices and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and shared their solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.