How To Fix CRM_IC_APPL_UI_CHMSG330 - Call state has changed; it is not safe to make outbound call; try again

CRM_IC_APPL_UI_CHMSG330 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 330

• Message text: Call state has changed; it is not safe to make outbound call; try again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG330 - Call state has changed; it is not safe to make outbound call; try again ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG330 Call state has changed; it is not safe to make outbound call; try again" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the call state during an outbound call attempt. This error can arise due to various reasons, including session timeouts, network issues, or problems with the telephony integration.
  Causes:
  
  Session Timeout: The session may have timed out, causing the call state to change unexpectedly.
  Network Issues: Connectivity problems between the SAP system and the telephony system can lead to this error.
  Telephony Integration Issues: Problems with the configuration of the telephony system or the integration with SAP CRM can cause state changes.
  User Actions: If the user navigates away from the call screen or performs actions that disrupt the call state, this error may occur.
  System Performance: High system load or performance issues can lead to delays in processing call