How To Fix CRM_IC_APPL_UI_CHMSG328 - Cannot set work mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 328

• Message text: Cannot set work mode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG328 - Cannot set work mode ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG328 Cannot set work mode" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when working with the Interaction Center (IC). This error indicates that the system is unable to set the desired work mode for the user or session, which can be due to various reasons.
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to change the work mode.
  
  Configuration Issues: There may be a misconfiguration in the CRM system settings related to work modes.
  Session State: The current session may be in a state that does not allow for a change in work mode.
  Technical Errors: There could be underlying technical issues, such as system performance problems or bugs in the application.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to change the work mode. This can be done by reviewing the user's profile in the SAP