How To Fix CRM_IC_APPL_UI_CHMSG331 - SP_TRANSFER failed; cannot warm transfer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 331

• Message text: SP_TRANSFER failed; cannot warm transfer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG331 - SP_TRANSFER failed; cannot warm transfer ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG331 SP_TRANSFER failed; cannot warm transfer" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and the warm transfer of calls or sessions between agents.
  
  Cause:
  
  Session State Issues: The error may arise if the session state is not properly maintained or if there are issues with the session data when attempting to perform a warm transfer.
  Configuration Problems: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error. This includes settings related to call handling, agent profiles, or transfer rules.
  Technical Issues: There may be underlying technical issues such as network problems, system performance issues, or bugs in the CRM software that prevent the warm transfer from being executed successfully.
  User Permissions: The user attempting the warm transfer may not have the necessary permissions or roles assigned to perform this action.
  
  
  Solution:
  
  Check Session