How To Fix CRM_IC_APPL_UI_CHMSG331 - SP_TRANSFER failed; cannot warm transfer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 331

• Message text: SP_TRANSFER failed; cannot warm transfer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG331 - SP_TRANSFER failed; cannot warm transfer ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG331 SP_TRANSFER failed; cannot warm transfer" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and the warm transfer of calls or sessions between agents.
  Cause:
  
  Session State Issues: The error may arise if the session state is not properly maintained or if there are issues with the session data when attempting to perform a warm transfer.
  Configuration Problems: Incorrect configuration settings in the CRM system or the Interaction Center can lead to this error. This includes settings related to call handling, agent profiles, or transfer rules.
  Technical Issues: There may be underlying technical issues such as network problems, system performance issues, or bugs in the CRM software that prevent the warm transfer from being executed successfully.
  User Permissions: The user attempting the warm transfer may not have the necessary permissions or roles assigned to perform this action.
  
  Solution:
  
  Check Session State: Ensure that the session state is valid and that all necessary data is correctly loaded before attempting the warm transfer. You may need to refresh the session or re-establish the connection.
  Review Configuration: Verify the configuration settings related to call handling and warm transfers in the CRM system. Ensure that all necessary parameters are correctly set up.
  Check User Permissions: Confirm that the user has the appropriate permissions to perform warm transfers. This may involve checking user roles and authorizations in the system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the failure. This can help identify if there are any underlying issues that need to be addressed.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of your CRM system for any known issues or patches that may address this error.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Updates: Ensure that your SAP CRM system is up to date with the latest patches and updates, as these may resolve known issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the "SP_TRANSFER failed; cannot warm transfer" error in your SAP CRM system.