How To Fix CRM_IC_APPL_UI_CHMSG087 - E-mail print error; Smart Form &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 087

• Message text: E-mail print error; Smart Form &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG087 - E-mail print error; Smart Form &1 not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG087 E-mail print error; Smart Form &1 not found" typically indicates that the system is unable to find the specified Smart Form that is required for printing an email. This can occur in the context of SAP Customer Relationship Management (CRM) when trying to generate or print an email using a Smart Form that has not been defined or is not available in the system.
  Cause:
  
  Missing Smart Form: The Smart Form specified in the error message (&1) does not exist in the SAP system.
  Incorrect Smart Form Name: There may be a typo or incorrect name specified for the Smart Form in the configuration.
  Transport Issues: The Smart Form may exist in a different system (e.g., development or quality) but has not been transported to the production system.
  Authorization Issues: The user may not have the necessary authorizations to access the Smart Form.
  
  Solution:
  
  
  Check Smart Form Existence:
  
  Go to transaction SMARTFORMS and check if the Smart Form with the name specified in the error message exists.
  If it does not exist, you may need to create it or transport it from another system.
  
  
  
  Verify Smart Form Name:
  
  Ensure that the Smart Form name is correctly configured in the relevant settings. Check the configuration where the Smart Form is being called to ensure there are no typos.
  
  
  
  Transport the Smart Form:
  
  If the Smart Form exists in another system, ensure that it is properly transported to the current system. You may need to work with your Basis team to perform this transport.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and execute the Smart Form. You may need to check the user roles and authorizations.
  
  
  
  Debugging:
  
  If the issue persists, you may need to debug the program or function module that is calling the Smart Form to identify any additional issues.
  
  
  
  Related Information:
  
  Smart Forms Documentation: Familiarize yourself with the Smart Forms documentation in SAP to understand how to create and manage Smart Forms.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes:
  
  SMARTFORMS: To create or modify Smart Forms.
  SE80: To check the related objects and programs.
  SE37: To check function modules that may be calling the Smart Form.
  
  
  
  By following these steps, you should be able to resolve the error and ensure that the necessary Smart Form is available for email printing in your SAP CRM system.