How To Fix CRM_IC_APPL_UI_CHMSG085 - Cannot post chat session message

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 085

• Message text: Cannot post chat session message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG085 - Cannot post chat session message ?

  The SAP error message CRM_IC_APPL_UI_CHMSG085 ("Cannot post chat session message") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with chat functionalities in the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Session Issues: The chat session may not be properly initialized or may have expired.
  User Authorization: The user may not have the necessary permissions to post messages in the chat session.
  Technical Issues: There could be a problem with the underlying technical infrastructure, such as network issues or server problems.
  Configuration Errors: Incorrect configuration settings in the CRM system or the chat application can lead to this error.
  Message Format: The message being sent may not conform to the expected format or may contain unsupported characters.
  
  Solutions:
  
  Check Session Status: Ensure that the chat session is active and properly initialized. If the session has