How To Fix CRM_IC_APPL_UI_CHMSG085 - Cannot post chat session message

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 085

• Message text: Cannot post chat session message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG085 - Cannot post chat session message ?

  The SAP error message CRM_IC_APPL_UI_CHMSG085 ("Cannot post chat session message") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with chat functionalities in the Interaction Center (IC). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Session Issues: The chat session may not be properly initialized or may have expired.
  User Authorization: The user may not have the necessary permissions to post messages in the chat session.
  Technical Issues: There could be a problem with the underlying technical infrastructure, such as network issues or server problems.
  Configuration Errors: Incorrect configuration settings in the CRM system or the chat application can lead to this error.
  Message Format: The message being sent may not conform to the expected format or may contain unsupported characters.
  
  Solutions:
  
  Check Session Status: Ensure that the chat session is active and properly initialized. If the session has expired, try to restart it.
  User Permissions: Verify that the user has the necessary authorizations to send messages in the chat. This can be checked in the user roles and authorizations settings.
  Network and Server Check: Investigate any network issues or server downtime that might be affecting the chat functionality. Ensure that all relevant services are running.
  Configuration Review: Review the configuration settings for the chat application in the CRM system. Ensure that all settings are correctly configured according to the documentation.
  Message Content: Check the content of the message being sent. Ensure it does not contain any unsupported characters or formats.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for the CRM Interaction Center for detailed information on chat functionalities and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.