How To Fix CRM_IC_APPL_UI_CHMSG086 - Cannot transfer; transfer is already in progress

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 086

• Message text: Cannot transfer; transfer is already in progress

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG086 - Cannot transfer; transfer is already in progress ?

  The SAP error message CRM_IC_APPL_UI_CHMSG086 ("Cannot transfer; transfer is already in progress") typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when dealing with the Interaction Center (IC) or when trying to transfer data or processes that are already in the middle of a transfer operation.
  Cause:
  
  Concurrent Transfers: The error usually indicates that a transfer operation is already in progress, and the system does not allow multiple concurrent transfers for the same data or process.
  Session Management: There may be an issue with session management where a previous transfer has not completed or has not been properly terminated.
  Locking Mechanism: SAP uses locking mechanisms to prevent data inconsistencies. If a record is locked due to an ongoing transfer, any subsequent attempts to transfer the same record will result in this error.
  System Performance: High system load or performance issues may cause delays in the completion of a transfer, leading to this error.
  
  Solution:
  
  Wait and Retry: If the transfer is genuinely in progress, wait for a few moments and then try the operation again.
  Check Active Processes: Use transaction codes like SM50 or SM66 to check for active processes in the system. Look for any ongoing transfers that might be causing the lock.
  Session Termination: If you suspect that a session is stuck, you may need to terminate it. This can be done through transaction SM04 (User Overview) or SM12 (Lock Entries) to identify and release locks.
  System Logs: Check the system logs (transaction SLG1) for any related error messages that might provide more context on what is causing the transfer to hang.
  Consult Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate any underlying system issues or to check for any performance bottlenecks.
  Review Custom Code: If there are custom developments or enhancements in the CRM system, review them to ensure they are not causing the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the official SAP documentation for the Interaction Center and data transfer processes to understand the expected behavior and any limitations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_CHMSG086.