How To Fix CRM_IC_APPL_UI_CHMSG019 - Contact status was not updated; cannot retrieve contact (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 019

• Message text: Contact status was not updated; cannot retrieve contact (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG019 - Contact status was not updated; cannot retrieve contact (&1) ?

  The SAP error message CRM_IC_APPL_UI_CHMSG019 indicates that the contact status was not updated, and the system is unable to retrieve the specified contact. This error typically occurs in the SAP Customer Relationship Management (CRM) module, particularly in the Interaction Center (IC) when there is an issue with the contact data.
  Causes:
  
  Data Inconsistency: The contact data may be inconsistent or corrupted in the database.
  Missing Data: Required fields for the contact may be missing or not properly filled out.
  Authorization Issues: The user may not have the necessary permissions to access or update the contact information.
  System Configuration: There may be issues with the configuration settings in the CRM system that prevent the contact from being retrieved or updated.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Contact Data: Verify that the contact data exists and is complete. Ensure that all required fields are filled out correctly.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access and update contact information.
  Data Consistency Check: Run data consistency checks in the CRM system to identify and resolve any inconsistencies in the contact data.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Configuration Review: Check the configuration settings related to contact management in the CRM system to ensure they are set up correctly.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, BP) that can be used to manage contacts and check their status.
  Documentation: Review SAP documentation related to CRM and Interaction Center for best practices in managing contacts and troubleshooting common issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.