How To Fix CRM_IC_APPL_UI_CHMSG018 - Cannot dial; enter a telephone number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 018

• Message text: Cannot dial; enter a telephone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG018 - Cannot dial; enter a telephone number ?

  The SAP error message CRM_IC_APPL_UI_CHMSG018 ("Cannot dial; enter a telephone number") typically occurs in the SAP Customer Relationship Management (CRM) application when a user attempts to initiate a call using the integrated communication interface (IC) but has not provided a valid telephone number.
  Cause:
  
  Missing Telephone Number: The most common cause of this error is that the user has not entered a telephone number in the relevant field before attempting to dial.
  Invalid Format: The telephone number entered may not be in a valid format that the system recognizes.
  Configuration Issues: There may be issues with the configuration of the telephony integration in the SAP system.
  User Permissions: The user may not have the necessary permissions to initiate calls.
  
  Solution:
  
  Enter a Valid Telephone Number: Ensure that a valid telephone number is entered in the appropriate field before attempting to dial. The number should be in a format that the system recognizes.
  Check Number Format: Verify that the telephone number adheres to the expected format (e.g., including country code, area code, etc.).
  Review Telephony Configuration: Check the configuration settings for the telephony integration in SAP CRM. Ensure that the telephony system is properly set up and connected.
  User Permissions: Confirm that the user has the necessary permissions to use the dialing functionality. This may involve checking user roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on configuring and using the telephony integration.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Telephony Integration: Familiarize yourself with the telephony integration options available in SAP CRM, such as SAP Business Communication Services (BCS) or third-party telephony solutions.
  User Training: Ensure that users are trained on how to properly enter telephone numbers and use the dialing functionality within the SAP CRM interface.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM and telephony integration.