How To Fix CRM_IC_APPL_UI_CHMSG017 - Cannot dial &1; external system error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 017

• Message text: Cannot dial &1; external system error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG017 - Cannot dial &1; external system error ?

  The SAP error message CRM_IC_APPL_UI_CHMSG017 with the description "Cannot dial &1; external system error" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when trying to initiate a call through an integrated telephony system. The &1 placeholder usually represents the phone number or identifier that the system is attempting to dial.
  Causes:
  
  Telephony Integration Issues: The error may arise due to problems with the integration between SAP CRM and the telephony system (e.g., CTI - Computer Telephony Integration).
  Configuration Errors: Incorrect configuration settings in the telephony system or in the SAP CRM system can lead to this error.
  Network Issues: Network connectivity problems between the SAP system and the telephony system can prevent successful dialing.
  External System Errors: The external telephony system may be down or experiencing issues, leading to the inability to process the dialing request.
  Invalid Phone Number: The phone number being dialed may be invalid or improperly formatted.
  
  Solutions:
  
  Check Telephony Configuration: Verify the configuration settings in both the SAP CRM and the telephony system. Ensure that all necessary parameters are correctly set up.
  Test Connectivity: Ensure that there is proper network connectivity between the SAP system and the telephony system. You can perform a ping test or check network logs for any issues.
  Review Logs: Check the logs in both the SAP system and the telephony system for any error messages or warnings that could provide more context about the issue.
  Validate Phone Number: Ensure that the phone number being dialed is valid and correctly formatted according to the requirements of the telephony system.
  Contact Support: If the issue persists, consider reaching out to your telephony system provider or SAP support for further assistance. They may have specific troubleshooting steps or patches available.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  Documentation: Review the documentation for both SAP CRM and the telephony system to ensure that all integration steps have been followed correctly.
  User Forums: Consider searching or posting in SAP community forums or user groups, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IC_APPL_UI_CHMSG017 effectively.