How To Fix CRM_IC_APPL_UI_BPID038 - Session cannot be closed; business partner is being modified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 038

• Message text: Session cannot be closed; business partner is being modified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID038 - Session cannot be closed; business partner is being modified ?

  The SAP error message CRM_IC_APPL_UI_BPID038 indicates that a session cannot be closed because the business partner (BP) is currently being modified. This typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a user attempts to close a session or navigate away while changes to a business partner's data are still being processed or saved.
  Cause:
  
  
  Ongoing Modifications: The most common cause is that there are ongoing modifications to the business partner data. This could be due to:
  
  A user is currently editing the business partner information.
  A background process or transaction is still in progress that involves the business partner.
  
  
  
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a business partner is locked for editing by one user, other users will not be able to close their sessions or make changes until the lock is released.
  
  
  Solution:
  
  
  Check for Active Sessions: Ensure that no other sessions are currently editing the same business partner. You can check for active sessions in the system and see if another user is modifying the BP.
  
  
  Wait for Completion: If you are aware of a process that is modifying the business partner, wait for that process to complete before attempting to close your session again.
  
  
  Release Locks: If you suspect that a lock is lingering due to an error or an incomplete transaction:
  
  You can use transaction SM12 to check for and release any locks on the business partner.
  Be cautious when releasing locks, as this can lead to data inconsistencies if another user is legitimately editing the data.
  
  
  
  Log Out and Log Back In: Sometimes, simply logging out of the system and logging back in can help clear temporary issues.
  
  
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further. They can check for any system issues or background jobs that may be affecting the business partner.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any errors or warnings that might provide additional context.
  SE11: To view the data dictionary and understand the structure of business partner tables.
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to business partner management in CRM for best practices and guidelines on handling business partner data.
  
  
  By following these steps, you should be able to resolve the error and successfully close your session.