How To Fix CRM_IC_APPL_UI_BPID036 - Identify and confirm the account first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 036

• Message text: Identify and confirm the account first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID036 - Identify and confirm the account first ?

  The SAP error message CRM_IC_APPL_UI_BPID036: "Identify and confirm the account first" typically occurs in the SAP Customer Relationship Management (CRM) application when a user attempts to perform an action that requires a customer account to be identified and confirmed, but this has not been done.
  Cause:
  
  Account Not Identified: The user has not selected or identified a customer account in the CRM interface before attempting to perform an action (e.g., creating a transaction, logging a call, etc.).
  Session Issues: There may be issues with the session or the data context, leading to the system not recognizing the selected account.
  User Permissions: The user may not have the necessary permissions to access or confirm the account.
  Configuration Issues: There may be configuration settings in the CRM system that are not set up correctly, preventing account identification.
  
  Solution:
  
  Identify the Account: Ensure that you have selected a customer account in the CRM interface. This usually involves searching for the account using the search functionality and confirming the selection.
  Confirm the Account: After selecting the account, make sure to confirm it. This may involve clicking a "Confirm" button or similar action in the interface.
  Check User Permissions: Verify that you have the necessary permissions to access and confirm customer accounts. If not, contact your system administrator to adjust your permissions.
  Session Refresh: If you suspect a session issue, try refreshing the session or logging out and back into the CRM system.
  Consult Documentation: Refer to the SAP documentation or help resources for specific instructions related to the CRM version you are using.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly identify and confirm accounts in the CRM system.
  System Configuration: Review the configuration settings in the CRM system to ensure that they align with business processes and requirements.
  
  By following these steps, you should be able to resolve the error and continue with your tasks in the SAP CRM system.