How To Fix CRM_IC_APPL_UI_BPID037 - Cancel Interaction not possible business partner being created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 037

• Message text: Cancel Interaction not possible business partner being created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID037 - Cancel Interaction not possible business partner being created ?

  The SAP error message "CRM_IC_APPL_UI_BPID037: Cancel Interaction not possible; business partner being created" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to cancel an interaction record while a business partner (BP) is still being created or processed. This situation can arise in various scenarios, such as when a user tries to cancel an interaction before the associated business partner has been fully saved or committed to the database.
  Cause:
  
  Business Partner Creation in Progress: The error indicates that the system is still in the process of creating a business partner, and as a result, the interaction cannot be canceled.
  Transaction Locking: There may be a transaction lock on the business partner creation process, preventing other actions from being performed until the current process is completed.
  User Interface Issues: Sometimes, the user interface may not reflect the current state of the business partner creation, leading to confusion about whether the process is still ongoing.
  
  Solution:
  
  Wait for Completion: If you are in the process of creating a business partner, wait until the process is completed before attempting to cancel the interaction.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the business partner or interaction records. If there are locks, you may need to wait for them to be released or contact your system administrator.
  Review Business Partner Creation: Ensure that the business partner creation process is functioning correctly. If there are issues with the creation process, resolve them first.
  Refresh the UI: Sometimes, simply refreshing the user interface or logging out and back in can help clear any temporary issues.
  Error Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error code or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (CRM Order Management), and CRM_IC (Interaction Center) for managing business partners and interactions.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create and manage business partners and interactions in the CRM system.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.