How To Fix CRM_IC_APPL_UI_BPID007 - No account information found for selected registered product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 007

• Message text: No account information found for selected registered product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID007 - No account information found for selected registered product ?

  The SAP error message CRM_IC_APPL_UI_BPID007 indicates that there is no account information found for the selected registered product in the SAP CRM system. This error typically occurs in the context of the Interaction Center (IC) when a user is trying to access account details related to a specific product that has been registered.
  Causes:
  
  Missing Account Data: The account associated with the registered product may not exist or may not be properly linked in the system.
  Incorrect Product Registration: The product may not be registered correctly in the system, or the registration may not be associated with the correct account.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing or outdated information.
  Authorization Issues: The user may not have the necessary permissions to view the account information related to the product.
  Configuration Issues: There may be configuration problems in the CRM system that prevent the correct retrieval of account information.
  
  Solutions:
  
  Verify Account Information: Check if the account associated with the registered product exists in the system. Ensure that the account is active and properly configured.
  Check Product Registration: Ensure that the product is registered correctly and that it is linked to the appropriate account. You may need to re-register the product if necessary.
  Data Consistency Check: Perform a data consistency check to ensure that all relevant data is synchronized and up-to-date across the system.
  Review User Permissions: Check the user’s authorization roles and permissions to ensure they have access to view the account information.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that they are set up correctly for account and product management.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the business partner details or CRM_ORDER to check the order details related to the product.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Refer to the SAP Help Portal for detailed documentation on CRM and Interaction Center functionalities.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.