How To Fix CRM_IC_APPL_UI_BPID005 - Confirm the account

CRM_IC_APPL_UI_BPID005 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 005

• Message text: Confirm the account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID005 - Confirm the account ?

  The SAP error message CRM_IC_APPL_UI_BPID005 with the description "Confirm the account" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue related to the business partner (BP) data. This error often arises in the context of the Interaction Center (IC) when a user is trying to perform an action that requires a valid business partner to be confirmed or selected.
  
  Cause:
  
  Missing Business Partner Confirmation: The user may not have confirmed the business partner in the interaction record.
  Incomplete Business Partner Data: The business partner may not have all the required data fields filled out, leading to validation issues.
  Incorrect Business Partner Role: The business partner may not have the appropriate role assigned that is required for the action being performed.
  System 
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business processes.
  
  
  Solution:
  
  
  Confirm the Business Partner:
  
  Ensure that the business partner is selected