How To Fix CRM_IC_APPL_SOS011 - Creation was cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_SOS -

• Message number: 011

• Message text: Creation was cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_SOS011 - Creation was cancelled ?

  The SAP error message CRM_IC_APPL_SOS011, which states "Creation was cancelled," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when working with the Interaction Center (IC). This error can arise during various processes, such as creating a business transaction, service request, or other CRM-related activities.
  Causes:
  
  User Action: The user may have manually canceled the creation process, either by clicking a cancel button or closing the window.
  Validation Errors: There may be validation checks that are not met, leading to the cancellation of the creation process.
  Missing Required Fields: If mandatory fields are not filled out, the system may prevent the creation of the record.
  Authorization Issues: The user may not have the necessary permissions to create the specific type of record.
  System Configuration: There may be issues with the configuration of the CRM system or the specific application being used.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check User Actions: Ensure that the user did not inadvertently cancel the process. Review the steps taken before the error occurred.
  Review Required Fields: Verify that all mandatory fields are filled out correctly. Look for any validation messages that may indicate missing or incorrect data.
  Authorization Check: Confirm that the user has the necessary authorizations to perform the action. This may involve checking user roles and permissions in the system.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Configuration Review: If the issue persists, review the configuration settings related to the CRM application in question. This may involve consulting with a functional consultant or system administrator.
  Technical Support: If none of the above solutions resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the CRM Interaction Center to understand the expected behavior and requirements for creating records.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_IC_APPL_SOS011 error and implement an appropriate solution.