How To Fix CRM_IC_APPL_SOS009 - No Search Help Structure available: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_SOS -

• Message number: 009

• Message text: No Search Help Structure available: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_SOS009 - No Search Help Structure available: &1 ?

  The SAP error message CRM_IC_APPL_SOS009, which states "No Search Help Structure available: &1," typically occurs in the SAP CRM (Customer Relationship Management) environment when a search help is not defined for a specific field or data element that is being accessed. This can happen in various scenarios, such as when trying to perform a search operation in the CRM Interaction Center (IC) or when using certain functionalities that require search helps.
  Cause:
  
  Missing Search Help Definition: The primary cause of this error is that there is no search help structure defined for the specified field or data element. This could be due to a configuration oversight or a missing customization.
  Incorrect Field Reference: The field that is being referenced may not be correctly linked to a search help in the system.
  Transport Issues: If the system has recently undergone a transport of changes, the search help might not have been included or activated properly.
  
  Solution:
  
  
  Define Search Help:
  
  Go to transaction code SE11 (Data Dictionary).
  Check if a search help exists for the field in question. If not, you may need to create a new search help.
  Define the search help structure and link it to the relevant field.
  
  
  
  Check Field Configuration:
  
  Ensure that the field is correctly configured in the relevant customizing settings. This may involve checking the field's properties in the CRM configuration.
  Navigate to the relevant customizing transaction (e.g., SPRO) and verify the settings for the specific CRM application.
  
  
  
  Activate Search Help:
  
  If a search help exists but is not active, you may need to activate it. This can be done in the same SE11 transaction by checking the status of the search help.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, ensure that all necessary objects, including search helps, were included in the transport request.
  Check the transport logs for any errors or warnings related to the search help.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific CRM version you are using. There may be known issues or additional steps required for certain configurations.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Debugging: If you have access to debugging tools, you can trace the execution to see where the error is being triggered, which may provide more context on the missing search help.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.