How To Fix CRM_IC_APPL_CLM108 - Call list is too small to be split into the given number of parts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 108

• Message text: Call list is too small to be split into the given number of parts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM108 - Call list is too small to be split into the given number of parts ?

  The SAP error message CRM_IC_APPL_CLM108 indicates that the call list you are trying to process is too small to be split into the number of parts specified. This typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with call lists in the Interaction Center (IC).
  Cause:
  The error is caused by attempting to split a call list into more parts than there are entries in the list. For example, if you have a call list with only 3 entries and you attempt to split it into 5 parts, the system will throw this error because it cannot create more parts than there are entries.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check the Call List Size: Verify the number of entries in the call list you are trying to process. Ensure that the number of parts you are trying to split it into does not exceed the number of entries.
  
  
  Adjust the Number of Parts: If you are manually specifying the number of parts, adjust this number to be less than or equal to the number of entries in the call list.
  
  
  Review Configuration: If this error occurs frequently, review the configuration settings related to call list processing in your SAP CRM system. Ensure that the settings align with your business requirements.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for more details on call list processing and any limitations that may apply.
  
  
  Contact SAP Support: If the issue persists or if you believe it is a system bug, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to call list management in SAP CRM, such as CRM_ORDER or CRM_IC.
  User Roles and Permissions: Ensure that the user roles and permissions are correctly set up for managing call lists in the Interaction Center.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_CLM108 error and successfully manage your call lists in SAP CRM.