How To Fix CRM_IC_APPL_CLM011 - Complete by date cannot be blank when complete by time is entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 011

• Message text: Complete by date cannot be blank when complete by time is entered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM011 - Complete by date cannot be blank when complete by time is entered ?

  The SAP error message CRM_IC_APPL_CLM011, which states "Complete by date cannot be blank when complete by time is entered," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to enter a "Complete by time" without specifying a corresponding "Complete by date." This error is often encountered in scenarios involving service requests, activities, or tasks where both date and time are required for completion.
  Cause:
  The error arises because the system requires both a date and a time to define a complete deadline. If you enter a time but leave the date field blank, the system cannot process the request, leading to this error message.
  Solution:
  To resolve this error, you should ensure that both the "Complete by date" and "Complete by time" fields are filled out. Here are the steps to follow:
  
  Check the Fields: Go to the relevant screen where you are entering the completion details.
  Enter Complete by Date: Make sure to enter a valid date in the "Complete by date" field.
  Enter Complete by Time: Ensure that the "Complete by time" field is also filled in with a valid time.
  Save the Changes: After entering both fields, try saving or processing the transaction again.
  
  Related Information:
  
  Field Requirements: In SAP CRM, certain fields are interdependent. Always check the field requirements in the documentation or help files.
  User Training: If this error occurs frequently, consider providing training to users on the importance of filling out all required fields.
  System Configuration: If the issue persists, it may be worth checking with your SAP administrator to ensure that there are no custom configurations or validations that could be affecting the behavior of these fields.
  SAP Notes: Check for any relevant SAP Notes or updates that might address this issue or provide additional context.
  
  By ensuring that both the date and time fields are filled out correctly, you should be able to avoid this error and proceed with your task in SAP CRM.