How To Fix CRM_IC_APPL_CLM009 - Start date cannot be blank when start time is entered; enter start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_CLM - Message Class for Call List Management

• Message number: 009

• Message text: Start date cannot be blank when start time is entered; enter start date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_CLM009 - Start date cannot be blank when start time is entered; enter start date ?

  The SAP error message CRM_IC_APPL_CLM009, which states "Start date cannot be blank when start time is entered; enter start date," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to enter a start time without providing a corresponding start date. This is a common validation error in systems that require both date and time to be specified for scheduling or planning activities.
  Cause:
  The error arises because the system requires both a start date and a start time to be filled in for certain transactions or activities. If the start time is provided but the start date is left blank, the system cannot process the request, leading to this error message.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Input Fields: Ensure that both the start date and start time fields are filled in. If you have entered a start time, make sure to also enter a valid start date.
  
  
  Format: Verify that the date is in the correct format as expected by the system (e.g., DD/MM/YYYY or MM/DD/YYYY, depending on your system settings).
  
  
  Validation: If you are using a custom transaction or screen, check if there are any additional validations or custom logic that might be affecting the input fields.
  
  
  User Training: If this is a recurring issue, consider providing training or documentation to users to ensure they understand the requirement to fill in both fields.
  
  
  System Configuration: If the issue persists and seems to be a system-wide problem, consult with your SAP administrator or technical team to check if there are any configuration settings that need to be adjusted.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review the SAP CRM documentation for guidelines on date and time entry in the specific transaction you are working with.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By ensuring that both the start date and start time are provided, you should be able to resolve the CRM_IC_APPL_CLM009 error and proceed with your transaction.