How To Fix CRM_IC_50XPRA062 - Duplicate entry &1 as preload CustController in profile &2. Ignored!

CRM_IC_50XPRA062 - Overview

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 062

• Message text: Duplicate entry &1 as preload CustController in profile &2. Ignored!

What causes this issue?

There is more than one entry for controller &v1&, preload custom
controller in profile &v2&.

System Response

Additional entries were ignored.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA062 - Duplicate entry &1 as preload CustController in profile &2. Ignored! ?

  The SAP error message CRM_IC_50XPRA062 Duplicate entry &1 as preload CustController in profile &2. Ignored! typically indicates that there is a duplicate entry in the configuration of the Customer Interaction Center (CIC) for a specific profile. This error occurs when the system encounters multiple entries for the same CustController in the preload configuration, which is not allowed.
  
  Cause:
  
  Duplicate Configuration: The most common cause of this error is that the same CustController has been defined multiple times in the configuration for the specified profile.
  Incorrect Customization: If there have been recent changes or customizations made to the CIC settings, it may have inadvertently led to duplicate entries.
  Transport Issues: If configurations were transported from one system to another (e.g., from development to production), it might have resulted in duplicates if the same entries were already present.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for the Customer Interaction Center in the SAP system.
  Look for the profile