How To Fix CRM_IC_50XPRA062 - Duplicate entry &1 as preload CustController in profile &2. Ignored!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 062

• Message text: Duplicate entry &1 as preload CustController in profile &2. Ignored!

What causes this issue?

There is more than one entry for controller &v1&, preload custom
controller in profile &v2&.

System Response

Additional entries were ignored.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA062 - Duplicate entry &1 as preload CustController in profile &2. Ignored! ?

  The SAP error message CRM_IC_50XPRA062 Duplicate entry &1 as preload CustController in profile &2. Ignored! typically indicates that there is a duplicate entry in the configuration of the Customer Interaction Center (CIC) for a specific profile. This error occurs when the system encounters multiple entries for the same CustController in the preload configuration, which is not allowed.
  Cause:
  
  Duplicate Configuration: The most common cause of this error is that the same CustController has been defined multiple times in the configuration for the specified profile.
  Incorrect Customization: If there have been recent changes or customizations made to the CIC settings, it may have inadvertently led to duplicate entries.
  Transport Issues: If configurations were transported from one system to another (e.g., from development to production), it might have resulted in duplicates if the same entries were already present.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for the Customer Interaction Center in the SAP system.
  Look for the profile specified in the error message (&2) and check the entries for CustController.
  Remove or correct any duplicate entries for the CustController (&1).
  
  
  
  Review Customizations: 
  
  If there have been recent changes, review them to ensure that no duplicates were introduced.
  If necessary, revert to a previous configuration or adjust the current one to eliminate duplicates.
  
  
  
  Transport Management: 
  
  If the issue arose after a transport, check the transport logs and the target system's configuration to ensure that duplicates were not created during the transport process.
  If duplicates are found, correct them in the target system.
  
  
  
  Testing: 
  
  After making the necessary changes, test the configuration to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the official SAP documentation for the Customer Interaction Center to understand the expected configuration and best practices.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that your CIC configuration is functioning correctly.