How To Fix CRM_IC_50XPRA061 - Duplicate replacement for controller &1 in profile &2. Ignored!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_50XPRA - Messages for CRM 5.0 XPRA

• Message number: 061

• Message text: Duplicate replacement for controller &1 in profile &2. Ignored!

What causes this issue?

In profile &v2&, there is more than one replacement defined for
contoller &v1&.

System Response

The additional replacement is ignored.

How to fix this error?

Check the result to make sure the correct replacement was taken.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_50XPRA061 - Duplicate replacement for controller &1 in profile &2. Ignored! ?

  The SAP error message CRM_IC_50XPRA061 Duplicate replacement for controller &1 in profile &2. Ignored! typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a configuration issue related to the interaction center (IC) profiles. This error indicates that there are duplicate entries for a controller in a specific profile, which can lead to conflicts in the system.
  Cause:
  
  Duplicate Entries: The primary cause of this error is the presence of duplicate entries for a controller in the specified profile. This can happen if the configuration was modified incorrectly or if there are multiple entries for the same controller in the profile settings.
  Profile Configuration: The interaction center profile may have been set up incorrectly, leading to multiple definitions for the same controller.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), it might have led to inconsistencies or duplicates.
  
  Solution:
  
  
  Check Profile Configuration:
  
  Go to the configuration settings for the interaction center profile in the SAP system.
  Navigate to the relevant profile (identified by &2 in the error message).
  Look for the controller (identified by &1) and check for duplicate entries.
  Remove or consolidate any duplicate entries to ensure that each controller is defined only once in the profile.
  
  
  
  Review Transport Requests:
  
  If the issue arose after a transport, review the transport requests to ensure that they did not introduce duplicates.
  If necessary, revert the changes or adjust the configuration in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the interaction center functionality to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Documentation:
  
  Document the changes made to the configuration for future reference and to help prevent similar issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM configuration, such as CRMD_ORDER, CRMD_ORDERADM_H, or SPRO for accessing the configuration menu.
  Community Forums: Consider searching or posting in SAP community forums or SAP Community Network (SCN) for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and ensure that your interaction center profile is correctly configured.