How To Fix CRM_IBASE_IL019 - Installed bases of category '&1' cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_IL -

• Message number: 019

• Message text: Installed bases of category '&1' cannot be displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_IL019 - Installed bases of category '&1' cannot be displayed ?

  The SAP error message CRM_IBASE_IL019 indicates that the system is unable to display installed bases of a specific category, which is represented by the placeholder &1. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the installed base (IBASE) data.
  Cause:
  
  Category Not Defined: The installed base category specified may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the installed bases of that category.
  Data Inconsistency: There may be inconsistencies or issues with the data in the installed base records.
  Configuration Issues: The system configuration for installed bases may not be set up correctly, leading to the inability to display certain categories.
  Missing Customization: If the installed base category is a custom one, it may not have been properly configured or activated in the system.
  
  Solution:
  
  Check Category Definition: Verify that the installed base category specified in the error message is defined in the system. You can do this by navigating to the relevant configuration settings in SAP.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the installed bases of the specified category. This can be checked in the user roles and authorizations.
  Data Validation: Check for any inconsistencies in the installed base data. You may need to run data consistency checks or reports to identify and correct any issues.
  Configuration Review: Review the configuration settings for installed bases in the SAP system. Ensure that all necessary settings are correctly configured.
  Custom Category Activation: If the category is custom, ensure that it has been properly activated and configured in the system. This may involve checking the customizing settings in the SAP IMG (Implementation Guide).
  Consult Documentation: Refer to SAP documentation or notes related to installed bases for any specific guidance or known issues related to the error message.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or IBASE to navigate to the relevant areas in SAP CRM.
  SAP Notes: Check SAP Notes for any known issues or patches related to installed bases and this specific error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.