How To Fix CRM_HYB_PROV_ORDER002 - Order with GUID &1 is already persisted in the back-end.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 002

• Message text: Order with GUID &1 is already persisted in the back-end.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER002 - Order with GUID &1 is already persisted in the back-end. ?

  The SAP error message CRM_HYB_PROV_ORDER002 indicates that there is an attempt to create or update an order in the SAP CRM system, but the order with the specified GUID (Globally Unique Identifier) is already persisted in the back-end system. This typically occurs in scenarios where there is an attempt to synchronize data between the front-end (like SAP Fiori or SAP UI5 applications) and the back-end CRM system.
  Cause:
  
  Duplicate Submission: The order is being submitted multiple times, either due to user action or a programmatic error.
  Session Issues: The session may not have been properly cleared, leading to repeated submissions of the same order.
  Data Synchronization Issues: There may be issues with data synchronization between the front-end and back-end systems, causing the front-end to be unaware that the order already exists.
  Network Issues: Intermittent network issues may cause the front-end to retry the submission, thinking the first attempt failed.
  
  Solution:
  
  Check for Duplicates: Before submitting an order, ensure that the order does not already exist in the back-end. This can be done by querying the back-end system for the order using the GUID.
  Error Handling: Implement error handling in the application to manage cases where the order already exists. This could involve notifying the user or providing options to view the existing order.
  Session Management: Ensure that sessions are properly managed and cleared after operations to prevent duplicate submissions.
  Review Logs: Check application and system logs for any errors or warnings that may provide additional context on why the order was submitted multiple times.
  Network Stability: Ensure that the network connection is stable to prevent retries due to perceived failures.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates their knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like CRMD_ORDER to view existing orders and their statuses in the CRM system.
  Debugging: If you have access, consider debugging the application to trace the order submission process and identify where the duplicate submission is occurring.
  Consult Documentation: Review the SAP documentation for the specific CRM version you are using, as there may be version-specific considerations or configurations that need to be addressed.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.