How To Fix CRM_GRM_WR011 - Field 'Zip/Postal Code' is mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_WR - Messages for Grantor application web request example

• Message number: 011

• Message text: Field 'Zip/Postal Code' is mandatory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_WR011 - Field 'Zip/Postal Code' is mandatory ?

  The SAP error message CRM_GRM_WR011 indicates that the field 'Zip/Postal Code' is mandatory and must be filled in before proceeding with the transaction. This error typically occurs in the context of customer master data or address-related transactions in SAP CRM (Customer Relationship Management).
  Cause:
  
  Missing Data: The most common cause of this error is that the 'Zip/Postal Code' field has not been filled in when creating or updating a customer record or address.
  Configuration Settings: The system may be configured to require the postal code for certain transactions or customer types.
  Data Entry Error: There may be a mistake in data entry where the field was overlooked or incorrectly filled.
  
  Solution:
  
  Fill in the Field: Ensure that the 'Zip/Postal Code' field is filled in with a valid postal code. This is usually a numeric or alphanumeric string depending on the country.
  Check Configuration: If you are an administrator, check the configuration settings in the SAP system to see if the requirement for the postal code can be adjusted based on business needs.
  Validation: Ensure that the postal code entered is valid and conforms to the expected format for the specific country.
  Review User Input: If the error persists, review the user input process to ensure that users are aware of the mandatory fields and the importance of filling them out correctly.
  
  Related Information:
  
  Transaction Codes: This error may occur in various transaction codes related to customer management, such as BP (Business Partner), CRM_ORDER, or CRM_CUSTOMER.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Providing training to users on the importance of mandatory fields can help reduce the occurrence of this error.
  Documentation: Refer to the SAP Help Portal or documentation for more details on managing customer data and understanding mandatory fields.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.